USER AGREEMENT

Simple Terms for a Professional Relationship

These terms create a clear, fair working relationship between your firm and Vela. We have designed them to protect both parties while keeping things straightforward.

What We Provide

Vela delivers paraplanning and financial planning support services to financial advisors and RIA firms. Every engagement includes a clear scope, timeline, and pricing structure agreed upon before work begins.

What We Need From You

You provide accurate information needed for deliverables, respond to questions in a timely manner, and pay according to agreed terms. You review completed work and request any revisions within specified timeframes.

Our Professional Standards

We deliver professional services with reasonable care and skill, meet agreed timelines, maintain strict confidentiality, and communicate proactively about any challenges. We provide technical planning support but do not provide direct investment advice to your clients. You retain full responsibility and fiduciary duty for all client recommendations.

Your Work Product Rights

Deliverables created specifically for your firm become your property upon full payment. You may use them freely in your practice. We retain rights to our general methodologies, templates, and processes. You may not resell or redistribute our proprietary systems to other advisors.

Easy Termination

Either party may terminate ongoing retainer arrangements with 30 days written notice. Project-based work continues until completion unless both parties mutually agree to early termination. Upon termination, you receive all completed work and pay only for services delivered.

Liability Protection

Our liability is limited to the fees paid for the specific service in question. We are not liable for indirect, consequential, or punitive damages arising from our services. This limitation reflects standard industry practice for service providers.

Absolute Confidentiality

We treat all information about your firm and your clients as strictly confidential. We do not disclose any information without your explicit permission except when required by law. This confidentiality obligation continues permanently, even after our relationship ends.

Fair Dispute Resolution

We resolve any disagreements through good-faith discussion first. If we cannot reach agreement within 30 days, either party may initiate binding arbitration through the American Arbitration Association under their Commercial Arbitration Rules. Arbitration is conducted virtually in English, allowing both parties to participate remotely without travel. The arbitrator's decision is final and binding. This process is faster and less expensive than court litigation while ensuring a fair, neutral resolution.

Governing Law and Enforcement

These terms are governed by and interpreted according to the commercial laws of the State of Delaware, United States. This ensures you understand the legal framework governing our relationship using familiar US business law principles. Arbitration proceedings follow the process described above.

Terms Updates

We may update these terms as our business evolves or legal requirements change. We notify active clients of material changes via email. Continued use of services after notification means you accept the updated terms.

Questions About These Terms

Contact contact@velaplatforms.com with any questions. We are happy to discuss any terms you would like clarified before beginning work together.