REFUND POLICY

Our Commitment to Quality

We stand behind every deliverable. If we fail to meet agreed timelines or quality standards, you deserve a remedy.

Full Refund Eligibility

You receive a full refund if we fail to deliver agreed services within the specified timeline without reasonable cause or prior communication. Submit refund requests within 14 days of the missed deadline.

Satisfaction Guarantee

If you are dissatisfied with completed work, we will revise it at no additional cost until it meets your standards. If revisions do not resolve your concerns, we will issue a partial refund based on the work completed and your specific circumstances.

Non-Refundable Items

Services fully delivered according to the agreed scope are non-refundable. Retainer fees are non-refundable once the service period begins, but you may cancel future billing cycles at any time with 30 days notice.

Simple Refund Process

Email contact@velaplatforms.com with your invoice number and explanation. We respond within 3 business days and process approved refunds within 10 business days to your original payment method.